Return Policy

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At kheflaxxdrax, we want you to be completely satisfied with your low-maintenance interior plants. This Return Policy outlines the terms and conditions for returns and refunds.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition as when you received it
• In its original packaging, if applicable
• Returned within 14 days of delivery
• Accompanied by proof of purchase

Non-Returnable Items

Due to the nature of living plants, certain items cannot be returned:

• Plants that have been damaged due to improper care or handling after delivery
• Custom or personalized plant arrangements
• Plants that have been planted or repotted
• Items purchased during special sales or promotions, unless otherwise stated

Return Process

To initiate a return, please follow these steps:

1. Contact us at inquiry@kheflaxxdrax.world or call +61 1300 368 735 within 14 days of receiving your order
2. Provide your order number and reason for return
3. We will provide you with return instructions and authorization
4. Package the item securely in its original packaging, if available
5. Ship the item back to us at the address provided

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Damaged or Defective Items

If you receive a damaged or defective plant, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Late or Missing Refunds

If you haven't received your refund within 10 business days, please check your bank account again or contact your credit card company. If the problem persists, contact us and we will investigate.

Contact Us

For questions about returns or refunds, please contact us at:

Email: inquiry@kheflaxxdrax.world
Phone: +61 1300 368 735
Address: 1/84 Nelson St, Wallsend NSW 2287, Australia